Guarantee & Warranty Policy


Guarantee & Refunds

For the Element floss holder:

If we don’t move to manufacture for any reason, then you will get an automatic 100% refund.

If you want to cancel your pre-order at any time prior to the start of manufacture, tell us and we’ll provide a full refund; no questions asked.

When manufacture begins, we will publish a blog post and send out a newsletter e-mail to inform you of the start of manufacture. At the time the notice of the start of manufacture is posted on our website, all pre-orders will be locked-in pending manufacture and shipment. That means, at this point, you won’t be able to cancel your pre-order and your order will be subject to our 400 day warranty policy once we ship your Element floss holder.

Warranty & Replacement

All Free RadiKal Element reusable flossers come with a 400 day warranty that starts on the day your order is shipped to you.

In keeping with our focus on sustainability and minimizing return shipping waste and pollution, our warranty and replacement policy covers only the following situations:

  • Manufacturing defects
  • Shipment loss
  • Damage during shipment

If your Element has a manufacturing defect, or is lost during shipment, or is damaged during shipment then we will provide a replacement at no cost to you.

Simply contact us for more details with your order number.

Last updated: October 7, 2021